Director of Accounts

Lightboard is looking to add a gifted communicator and manager to join us for our next wave of growth.

About Lightboard

We are a no-nonsense design service that delivers quality craftsmanship to major brands like 3M, Autodesk, and CA, as well as innovative younger companies like BloomReach, ExtraHop, and Usermind.

We believe the traditional agency model is fundamentally broken. Clients don't need dedicated creative agencies anymore—they've developed their own strategy and just need high-quality design to bring it to life, quickly and efficiently.

And that's what Lightboard does.

About the Job

The Director of Accounts manages new business and our team of account managers. At any given moment Lightboard has several hundred projects in flight for nearly a hundred customers, staffed by our team of account managers and designers.

It's a lot to keep track of.

Our software does most of the work, but the Director of Accounts steers the ship.

Our typical customer is a B2B marketing manager at a medium to large company. She and her team need to keep up the pace with content marketing, display ads, and landing pages—and keep the sales team powered with infographics, presentations, case studies, and eBooks.

She has an established brand, and needs help maintaining quality and pushing the brand forward. But she doesn't have enough in-house design resources, and that's why she needs us.

For our customers, we're their go-to service for all things design. They request projects through our web-based system, and our account managers coordinate projects with customers and designers through our Lightboard platform—software written with the express purpose of making account management easier.

Responsibilities:

  • Lead account management team (day-to-day and long-term development).
  • Manage inbound funnel and business development.
  • Work with product team to identify bottlenecks and opportunities.
  • Ensure client happiness and cultivate relationships.
  • Typical client engagements are $5k - $50k over 1Q to 1Y, with high retention.

How to know if you're a great fit:

  • Analytical approach to improve process.
  • Excited by new beginnings and solving problems.
  • Interested in making a direct impact in a growing company.
  • Excellent people skills. Nurturing bright team members to their full potential and charming prospects and customers.
  • Intrigued by the way software can solve the design problems facing marketing departments.

Super-duper bonus points:

  • Experience working in an early-stage company.
  • Entrepreneurial drive to make things happen.
  • Enormous collection of cat GIFs.
  • Expertise at starting bullet points with E.

Job Details

Lightboard is a young company—we’ve just had our third birthday. We're looking for awesome people to help us figure out how to grow Lightboard over the next five years—and to make it happen.

Our office is in downtown Seattle. We are venture-funded, with veteran agency and startup founders.

Why Lightboard might be a fit for you:

  • Great customers who love us (read the reviews).
  • Progressive and open workplace with 50/50 gender diversity.
  • Collaborative and transparent culture. No bureaucracy, no secrets.
  • Unlimited-ride ORCA Card.
  • Health and dental benefits.
  • Generous vacation policy.
  • Never work on your birthday.
  • 401k plan.
  • Stock options.

What else? Every team member receives a new Macbook Pro, 4k monitor, and all the fixings. Regular team events, team lunches every Friday, and all the LaCroix you can drink.

To apply for this position, please send your resume, a cover letter, and the best place to get coffee in Seattle.

Protip: applications with cat GIFs will be more closely considered than those without. Doggos are an acceptable alternative. Please don't send us boilerplate cover letters. We're a different kind of company, and we're looking for applicants who will take the time to get to know Lightboard before applying.

Lightboard is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination.