Director of Accounts
About Lightboard
We are a no-nonsense design service that delivers quality craftsmanship to established brands like Autodesk, GitHub, and Microsoft, as well as innovative younger companies.
We believe the traditional agency model is fundamentally broken. Our clients don't need a full-service creative agency—they've already developed their strategy and need high-quality design to bring it to life, quickly and efficiently.
And that's what Lightboard does.
About the Job
The Director of Accounts manages new business and our team of account managers. At any given moment Lightboard has several hundred projects in flight for nearly a hundred customers, staffed by our team of account managers and designers.
It's a lot to keep track of.
Our software does most of the work, but the Director of Accounts steers the ship.
Our typical customer is a B2B marketing manager at a medium to large company. She and her team need to keep up the pace with content marketing, display ads, and landing pages—and keep the sales team powered with infographics, presentations, case studies, and eBooks.
She has an established brand, and needs help maintaining quality and pushing the brand forward. But she doesn't have enough in-house design resources, and that's why she needs us.
For our customers, we're their go-to service for all things design. They request projects through our web-based system, and our account managers coordinate projects with customers and designers through our Lightboard platform—software written with the express purpose of making account management easier.
Responsibilities:
- Lead account management team (day-to-day and long-term development).
- Manage inbound funnel and business development.
- Work with product team to identify bottlenecks and opportunities.
- Ensure client happiness and cultivate relationships.
- Typical client engagements are $5k - $50k over 1Q to 1Y, with high retention.
How to know if you're a great fit:
- Analytical approach to improve process.
- Excited by new beginnings and solving problems.
- Interested in making a direct impact in a growing company.
- Excellent people skills. Nurturing bright team members to their full potential and charming prospects and customers.
- Intrigued by the way software can solve the design problems facing marketing departments.
Super-duper bonus points:
- Experience working in an early-stage company.
- Entrepreneurial drive to make things happen.
- Enormous collection of cat GIFs.
- Expertise at starting bullet points with E.
Job Details
We are a 100% remote team, based in Seattle.
Why Lightboard might be a fit for you:
- Great customers who love us (read the reviews).
- Progressive and open workplace committed to diversity, equity, and inclusion.
- Full health and dental benefits.
- Matching 401k plan.
- Generous vacation policy.
- Never work on your birthday.
What else? Every team member receives a new Macbook Pro, 4k monitor, and all the fixings.
Protip: applications with cat GIFs will be more closely considered than those without. Doggos are an acceptable alternative. Please don't send us boilerplate cover letters. We're a different kind of company, and we're looking for applicants who will take the time to get to know Lightboard before applying.
To apply, send an email to jobs@lightboard.com
Lightboard is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination.
