Director of Customer Success
About Lightboard
We are a no-nonsense design service that delivers quality craftsmanship to established brands like Autodesk, GitHub, and Microsoft, as well as innovative younger companies.
We believe the traditional agency model is fundamentally broken. Our clients don't need a full-service creative agency—they've already developed their strategy and need high-quality design to bring it to life, quickly and efficiently.
And that's what Lightboard does.
About The Job
Our Director of Customer Success will help us identify what our customers need, and shape our product to match it. The director will interface with customers and, internally, work with our awesome team of designers and account managers.
How it works:
- Full-time position in our downtown Seattle office.
- Work closely with accounts and product teams to identify customer needs.
- Manage inbound funnel and marketing efforts.
- Monitor industry trends and customer requests to identify what we can do better.
- Ensure client happiness and cultivate long-term relationships.
- Typical client engagements are $5k - $50k over 1Q to 1Y, with high retention.
We're looking for:
- Excellent communication skills.
- Experience working within an agency environment.
- Experience scheduling and allocating resources.
- Excellent grasp of modern marketing campaigns and platforms (i.e. Marketo, Hubspot, Salesforce)
How to know if you're a great fit:
- Analytical approach to improve process.
- Excited by new beginnings and solving problems.
- Interested in making a direct impact in a growing company.
- Delighted by delivering a product that solves a pain point for our customers.
- Intrigued by the way software can solve the design problems facing marketing departments.
Super-duper bonus points:
- Experience working in an early-stage company.
- Entrepreneurial drive to make things happen.
- Extraordinary collection of funny cat GIFs.
- Expertise at starting bullet points with E.
Job Details
We are a 100% remote team, based in Seattle.
Why Lightboard might be a fit for you:
- Great customers who love us (read the reviews).
- Progressive and open workplace committed to diversity, equity, and inclusion.
- Full health and dental benefits.
- Matching 401k plan.
- Generous vacation policy.
- Never work on your birthday.
What else? Every team member receives a new Macbook Pro, 4k monitor, and all the fixings.
Please don't send us boilerplate cover letters. We're a different kind of company, and we're looking for applicants who will take the time to get to know Lightboard before applying.
To apply, send an email to jobs@lightboard.com
Lightboard is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination.
